Frequently Asked Questions
Find answers to common questions about our web development services, process, and support
Frequently Asked Questions
We've compiled answers to the most common questions we receive. If you don't find what you're looking for, please contact us and we'll be happy to help.
Web Development Process
Common questions about our web development process and what to expect.
Our web development process typically follows these steps:
- Discovery & Planning: We start by understanding your business, goals, and target audience.
- Design & Feedback: We create custom designs and gather your feedback.
- Development: Our team builds your website with clean, efficient code.
- Testing: We thoroughly test your website across devices and browsers.
- Launch: Your website goes live after final approval.
- Training & Support: We provide training on how to use your website and ongoing support.
The timeline for building a website depends on its complexity and your specific requirements. Here's a general guideline:
- Small Business Website (1-5 pages): 2-4 weeks
- Medium-sized Website (5-10 pages): 4-6 weeks
- Large Website or E-commerce: 6-12 weeks
We pride ourselves on our efficient 30-day delivery for most small business websites. During our initial consultation, we'll provide you with a more accurate timeline based on your specific project requirements.
To get started on your website project, we'll need the following information:
- Your business information (name, logo, contact details)
- Your goals for the website
- Information about your target audience
- Content for your website (text, images, videos)
- Examples of websites you like
- Any specific functionality requirements
- Your brand guidelines (if available)
Don't worry if you don't have all of this information ready. We can guide you through the process and help you gather what's needed.
Ideally, yes. You know your business best, so providing your own content ensures your website accurately represents your brand and services. However, we understand that writing content can be challenging. We offer content writing services if you need assistance. We can also help with sourcing professional stock images to complement your website design.
All websites we build are fully responsive and mobile-friendly. With more than 50% of web traffic coming from mobile devices, we ensure your website looks great and functions perfectly on all screen sizes, from smartphones and tablets to desktop computers. We test extensively on various devices to guarantee a seamless experience for all users.
Pricing and Payment
Information about our pricing structure and payment terms.
Website costs vary depending on your specific requirements, complexity, and features. Here's a general overview of our pricing:
- Small Business Websites: Starting from $1,499
- Custom Websites: Starting from $2,999
- E-commerce Websites: Starting from $3,999
For a detailed quote tailored to your specific needs, please contact us. We'll discuss your requirements and provide a comprehensive proposal.
We accept various payment methods including credit/debit cards, direct bank transfers, and PayPal. For larger projects, we typically work with a 50% deposit to begin work, with the remaining balance due upon project completion. We can also arrange payment plans for larger projects to help manage your cash flow.
Yes, there are some ongoing costs to consider:
- Domain Name: Approximately $15-30 per year
- Website Hosting: From $29 per month (includes maintenance and support)
- SSL Certificate: Included with our hosting packages
- Maintenance and Updates: Included with our hosting packages
Our hosting and maintenance packages ensure your website remains secure, up-to-date, and performing optimally. We handle all technical aspects so you can focus on your business.
Yes, we stand behind our work. We guarantee that your website will be delivered according to the agreed specifications and timeline. After launch, we provide a 30-day warranty period for any bugs or issues that might arise. Additionally, our hosting and maintenance packages include ongoing support to ensure your website continues to perform optimally. We're committed to your satisfaction and the success of your online presence.
Technology and Features
Questions about the technology we use and features we can implement.
We use modern, cutting-edge technologies to build high-performance websites:
- Frontend: Next.js, React, Tailwind CSS
- Backend: Node.js, Express
- E-commerce: Custom solutions with secure payment processing
- Content Management: Custom CMS solutions for easy content updates
- Hosting: Cloud-based hosting with CDN for optimal performance
Our technology stack ensures your website is fast, secure, and scalable. We stay up-to-date with the latest web development trends and best practices to deliver exceptional results.
Yes, we can integrate a wide range of third-party services with your website, including:
- Payment gateways (PayPal, Stripe, etc.)
- CRM systems (Salesforce, HubSpot, etc.)
- Email marketing platforms (Mailchimp, Campaign Monitor, etc.)
- Social media platforms
- Booking and appointment systems
- Analytics tools (Google Analytics, etc.)
- Chat and customer support tools
These integrations help streamline your business operations and enhance your website's functionality.
We build websites with user-friendly content management systems that allow you to easily update content, add new pages, blog posts, products, and more. We provide comprehensive training to ensure you're comfortable managing your website. Of course, if you prefer, we can handle all updates for you as part of our ongoing maintenance services.
Yes, we specialize in building custom e-commerce websites that help businesses sell products and services online. Our e-commerce solutions include secure payment processing, inventory management, order tracking, customer accounts, and more. Whether you're selling physical products, digital downloads, services, or memberships, we can create a tailored e-commerce solution that meets your specific needs and provides a seamless shopping experience for your customers.
Yes, all our websites are built with SEO best practices in mind:
- Clean, semantic HTML structure
- Mobile-friendly responsive design
- Fast loading speeds
- Proper heading structure
- SEO-friendly URLs
- Image optimization with alt tags
- Schema markup when appropriate
- XML sitemaps
We also offer additional SEO services including keyword research, content optimization, and ongoing SEO management to help improve your search engine rankings and drive more organic traffic to your website.
Hosting and Support
Information about our hosting services and ongoing support.
We offer comprehensive hosting services that include:
- Fast, reliable cloud-based hosting
- Daily website backups
- SSL certificate for secure browsing
- Regular software updates and security patches
- 24/7 website monitoring
- Content Delivery Network (CDN) for optimal performance
- Technical support and troubleshooting
Our hosting packages start at $29 per month and ensure your website remains secure, fast, and always online. For more details, visit our Hosting & Support page.
We provide comprehensive post-launch support through our maintenance packages, which include:
- Regular software updates and security patches
- Technical support via email and phone
- Bug fixes and issue resolution
- Performance monitoring and optimization
- Content updates (depending on your package)
- Regular backups and disaster recovery
- Monthly performance reports
We're committed to the ongoing success of your website and are always available to help with any questions or issues that arise.
Our standard response times for support requests are:
- Critical issues (website down): Within 2 hours during business hours, 4 hours outside business hours
- High priority issues (major functionality affected): Within 4-8 business hours
- Standard requests: Within 24 business hours
- General inquiries: Within 48 business hours
Our business hours are Monday to Friday, 9am to 5pm ACST. We also monitor for critical issues outside of business hours to ensure your website remains operational.
Yes, you can choose to host your website elsewhere if you prefer. While we recommend our hosting services for optimal performance and support, we understand that some clients have existing hosting arrangements or specific requirements. If you choose to host elsewhere, we'll provide guidance on the server requirements needed for your website and assist with the initial setup. Please note that if you host elsewhere, our ability to provide certain support services may be limited.
Yes, we offer comprehensive website maintenance services that include:
- Regular software updates
- Security monitoring and patches
- Performance optimization
- Regular backups
- Content updates and additions
- Technical support
- Monthly performance reports
Our maintenance packages ensure your website remains secure, up-to-date, and performing optimally. We handle all the technical aspects so you can focus on your business. For more information, please visit our Hosting & Support page.
Working Together
Questions about our collaboration process and what to expect when working with us.
We use a variety of communication channels to ensure clear and efficient collaboration:
- Regular update meetings: Video calls or in-person meetings at key project milestones
- Email: For day-to-day communications and sharing documents
- Phone calls: For urgent matters or discussions that require immediate attention
- Project management system: For tracking progress, sharing files, and providing feedback
We believe in transparent and responsive communication. You'll have a dedicated project manager who will be your main point of contact throughout the project.
Your satisfaction is our priority. Our design process includes multiple revision rounds to ensure the final design meets your expectations. If you're not happy with the initial design concepts, we'll work with you to understand your concerns and make necessary adjustments. We won't proceed to development until you're completely satisfied with the design. Our goal is to create a website that you love and that effectively represents your brand.
Yes, we work with clients throughout Australia and internationally. While we're based in Adelaide, our collaborative approach and digital tools allow us to work effectively with clients anywhere. We use video conferencing, email, phone calls, and project management software to maintain clear communication regardless of location. For local clients, we're happy to arrange in-person meetings when needed.
We understand that websites evolve over time. After launch, you can make content changes yourself through the content management system, or we can handle them for you as part of our maintenance packages. For more significant changes or new features, we'll provide a quote based on the scope of work. Our goal is to support the ongoing growth and evolution of your website to meet your changing business needs.
You do! Once the project is completed and final payment is made, you own the website and all its content. We provide you with access to all accounts associated with your website, including hosting, domain, and content management system. We believe in transparent business practices and ensuring our clients have full ownership and control of their digital assets.
Still Have Questions?
We're here to help! Contact us for more information about our services or to discuss your specific project requirements.
Get in TouchD&M Website Design & Website Hosting Offerings
Click the links below to explore our Web Design Packages, Custom Websites, Ecommerce Web Design and Website Hosting plans. If you need any help, please call us on 0498 256 447.